Small Business Server 2003 and Long Shutdown Time

March 23, 2009

Onsite Computer Services in New Orleans has several Microsoft Small Business Server 2003 clients who’ve caused problems for their SBS 2003 by impatiently shutting off the server via the power button or unplugging the power cable, rather than waiting for a standard shutdown. Big corruption problems can occur, especially when the server drives are mirrored.

Sometimes Windows servers take forever to shutdown – the amount of time needed for a server to shutdown is dependent on the services it runs. Each service has a registry entry to control the time to shutdown.

The problem is most notable on a Windows SBS 2003 server that runs Exchange, especially since the server also runs as a domain controller. KB555205 says the default time to wait to kill the Exchange service is 600000 ms. which equals ten minutes.

According to KB827610, a simple modification to the WaitToKillServiceTimeout registry key will reduce the wait. The default setting waits 10 minutes to complete shutdown.

To modify this setting, change the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\WaitToKillServiceTimeout
The value of this key is in milliseconds. Microsoft recommends two minutes (120000 ms. = 1000 ms/sec * 60 sec/min * 2 minutes) to complete a standard shutdown without problems. A server reboot is required for changes to apply after editing the registry key.

If you’re searching for New Orleans computer service or repair of your Microsoft based system or network, then call the Microsoft specialists at 504-469-6991. Onsite Computer Services, Inc. in New Orleans

You may also be interested in Onsite Computer’s Blog.

This New Orleans On-Site Computer Service post was provided by Eli Lucas. Eli can be reached at eli@onsitenola.com. Onsite Computer serves the Microsoft computing needs of small businesses throughout the Greater New Orleans area including Uptown, Lakeview, Broadmoor, Mid-City, Metairie, Jefferson, Kenner, Westbank, French Quarter, and the Warehouse District. Please visit our website for New Orleans Computer Service.

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