Tuesday Updates and Internet Explorer

September 11, 2008

As Microsoft Partners, Onsite Computer Services in New Orleans regularly encounters Microsoft based small business clients who complain about aspects of the Tuesday update process employed by Microsoft.  We all run into involuntary reboots that follow the updates and often cause the loss of work or interfere with other processes.  Yesterday we encountered a client who uses Internet Explorer 7 for ordering supplies.  IE allowed completion of his online forms on Tuesday; however on Wednesday something changed as the client is now unable to use several of the web-based forms he employs in the management of his business.

In troubleshooting the issue, we tried different browsers and discovered IE 6 and IE7 browsers work as designed with the web-based forms on systems restored before the Tuesday update.  The PCs that were updated and use IE7 were the only systems experiencing problems with the online forms.  We checked with the client’s suppliers and verified their forms were not changed.  The ONLY change we could see is the Tuesday update of their Windows PCs.

I’m embarrassed to admit the fix that allows our client to access his web-based forms is to install and use Firefox 3.  Our client laughed and teased when we attempted to explain the change.  What is the proper method for a Microsoft Partner to explain to clients that their latest Microsoft update prevents IE from productive use, especially when Onsite continuously promotes the use of Microsoft products?  Stay tuned as this issue is sure to draw the ire of other Microsoft users.

If you’re searching for New Orleans computer service or repair of your Microsoft based system or network, then call the Microsoft specialists at 504-469-6991. Onsite Computer Services, Inc. in New Orleans

You may also be interested in Onsite Computer’s Blog.

This New Orleans On-Site Computer Service post was provided by Eli Lucas. Eli can be reached at eli@onsitenola.com. Onsite Computer serves the Microsoft computing needs of small businesses throughout the Greater New Orleans area including Uptown, Lakeview, Broadmoor, Mid-City, Metairie, Jefferson, Kenner, Westbank, French Quarter, and the Warehouse District. Please visit our website for New Orleans Computer Service.


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