SBS 2003, Reboot, and Insanity

September 9, 2008

As specialists with Microsoft small business products in the metro area, Onsite Computer Services in New Orleans is regularly confronted with client systems that haven’t been serviced or updated in years.  The logic behind such ‘maintenance’ is if it’s not broke, don’t fix it.  Yesterday Onsite encountered a new client with a 2003 Small Business Server and several XP PCs.

We were called for service in response to client claims of ‘system slowness.’  The client claimed the server was unresponsive and sluggish, requiring forced shutdowns by unplugging the server’s power cord.  Following several reboots, the client acknowledged defeat and called us.  To quote the frustrated client, “… the server seems ‘constipated’.” 

Onsite knows the economy is less than robust and small businesses are closely watching their expenses.  Calls for system service generally follow several attempts at DIY (Do It Yourself) computer service.  The client, a dentist unaware of the workings of mirrored drives and SBS 2003, attempted to remedy the situation with the only technique he knows: REBOOT.  However, after several forced shutdowns and reboots fail to remedy a situation, maybe it is time to try something else – call a professional.

A cursory examination of the ‘constipated’ system revealed the problem cited in KB 827610.  Shutdown and restart were very slow and upon restart the slowness was further exacerbated as the server’s drives are mirrored and require additional time (> 1 hour) and resources to resync before server operation returns to normal.  This server behavior is by design.

We utilized the registry fix cited in http://support.microsoft.com/?kbid=827610and rebooted, allowing time for the mirror resync.  We applied the needed system updates and serviced the remaining XP systems.  The hardest task was explaining to the dentist his system was not broken.   

Although a reboot does solve a plethora of problems, reboot does NOT solve all problems.  If you are experiencing problems with a PC or server and a reboot does not address the situation, then try something else.  If the only remedy you know is reboot, than realize your limitations and call a professional.  Consider the immortal words of Einstein: “Insanity: doing the same thing over and over again and expecting different results.”

If you’re searching for New Orleans computer service or repair of your Microsoft based system or network, then call the Microsoft specialists at 504-469-6991. Onsite Computer Services, Inc. in New Orleans

You may also be interested in Onsite Computer’s Blog.

This New Orleans On-Site Computer Service post was provided by Eli Lucas. Eli can be reached at eli@onsitenola.com. Onsite Computer serves the Microsoft computing needs of small businesses throughout the Greater New Orleans area including Uptown, Lakeview, Broadmoor, Mid-City, Metairie, Jefferson, Kenner, Westbank, French Quarter, and the Warehouse District. Please visit our website for New Orleans Computer Service.

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