Angry Google SAAS Users – Try Reasonableness

August 8, 2008

At Onsite Computer Services in New Orleans we understand the allure of ‘Software as a Service’ (SAAS) to the computing world – it can be a great deal for consumers; however SAAS in the cloud is just beginning and an occasional outage is a realistic expectation.  At this stage in development of the SAAS industry, those who expect 100% reliability are experiencing delusions of grandeur.    

At Onsite we often joke about job security and system failures.  As a user, do you expect your PC to operate with 100% reliability?  For those with experience in enterprise computing, system failures are a fact of life and the reason detra of network engineers.  Some failures are relatively small and system recovery is fast – most users have no idea of any problem.  Other failures, although rare, are more involved and system or data recovery can require several days of work to restore full system operation.  Cloud computing is similar to enterprise computing, but on a VERY large scale.

Since the beginning of computing, system outages have always been a concern.  Although system reliability continues to evolve and improve at every level of technology, does the term ‘backup’ ring a bell?  As hardware continues to advance and costs continue to decline, system redundancy is more affordable and the reliability of SAAS will continue to improve.  SAAS is now in its infancy.  Some predict the industry will require three years of growth and experience before SAAS is ready for 99%+ uptime.  

Regardless of the provider, Microsoft, Google, IBM, or any other vendor of SAAS services, there are so many failure points between your PC and the SAAS server in the cloud, the expectation of 100% accessibility and uptime of your SAAS server is unrealistic and unreasonable.  The list of possible reasons for failure to connect and use an SAAS server in the cloud is extensive, and a significant amount of the reasons for failure have little to do with the SAAS provider.

For the relatively small number of Google users who were affected by the outage, Onsite advises reasonableness and patience.  Cloud computing is in its infancy and some inconvenience is expected.  Google has deep pockets and serious competition is the driving force to develop reliable products.  Onsite will wager Google’s SAAS failure is neither the first nor the last snafu for SAAS providers.

If you’re searching for New Orleans computer service or repair of your Microsoft based system or network, then call the Microsoft specialists at 504-469-6991. Onsite Computer Services, Inc. in New Orleans

You may also be interested in Onsite Computer’s Blog.

This New Orleans On-Site Computer Service post was provided by Eli Lucas. Eli can be reached at eli@onsitenola.com. Onsite Computer serves the Microsoft computing needs of small businesses throughout the Greater New Orleans area including Uptown, Lakeview, Broadmoor, Mid-City, Metairie, Jefferson, Kenner, Westbank, French Quarter, and the Warehouse District. Please visit our website for New Orleans Computer Service.

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