Microsoft Networks, Data Corruption & Dropped Connections – Onsite Observations

June 25, 2008

During the past week, Onsite has been troubleshooting intermittent network connectivity and data corruption problems on a Microsoft based system at a new client’s business.  Onsite installed new Ethernet drops, re-terminated several existing Ethernet drops with RJ-45s for solid cable, installed a new Linksys router and switch, configured WPA security, eliminated DHCP for static IP, retested and verified the entire network.  Everything appeared fine as the data corruption issue seemed resolved and Onsite presented our invoice.

Just as our client was printing our check, the data corruption re-appeared.  We immediately ran from PC to PC to identify the recalcitrant element causing the data corruption.  In our search we discovered a laptop with a WiFi connection was recently started.  As the wired side of their network seemed to operate in a flawless manner before the laptop connected, we began to closely examine the laptop and its wireless connection.

The laptop is used by sales personnel to generate sales proposals at a customer’s business.  The laptop was primarily used by the sales manager, who also used the equipment at his home.  A closer examination revealed a Skype installation for low-cost communication with a daughter in Europe while the sales manager was using his home network.  Skype was never used, or so the sales manager thought, while at work.

The initial Skype installation used the default settings.  Upon start-up, an element of Skype attempts to connect to a Skype server, even though the user does not intend to use the service at that time.  Further Googling revealed Skype can cause router reboots with certain Linksys routers/switches.  We disabled Skype auto-start at boot and the router reboot and associated data corruption disappeared. 

Troubleshooting network connectivity and data corruption can be a challenge.  Data corruption can originate from almost any component in your system.  Is your system’s performance causing lost productivity and data problems?  Call Onsite for a Microsoft assessment of your IT investment and its return in increased productivity to your business.

If you’re searching for New Orleans computer service or repair of your Microsoft based system or network, then call the Microsoft specialists at 504-469-6991. Onsite Computer Services, Inc. in New Orleans

You may also be interested in Onsite Computer’s Blog.

This New Orleans On-Site Computer Service post was provided by Eli Lucas. Eli can be reached at eli@onsitenola.com. Onsite Computer serves the Microsoft computing needs of small businesses throughout the Greater New Orleans area including Uptown, Lakeview, Broadmoor, Mid-City, Metairie, Jefferson, Kenner, Westbank, French Quarter, and the Warehouse District. Please visit our website for New Orleans Computer Service.

 

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