Onsite Computer, Microsoft Windows XP SP3, and Registry Corruption

June 9, 2008

As Onsite New Orleans computer service clients install Microsoft Windows XP SP3, additiional SNAFUs are beginning to manifest.  Last week an Onsite client noticed the SP3 installation emptied the Device Manager, deleted network connections, and entered voluminous spurious registry entries.

Upon closer examination and research the problem seems to originate from an incompatibility with a Symantec component and a Microsoft process.  Although Symantec posted a utility to repair the corrupted registry, Symantec’s utility only addresses the problems caused by their product.  Registry corruption caused by non-Symantec processes are not addressed with the Symantec utility.

Onsite used the utility to clean a client’s XP SP3 registry and found the Symantec utility removed many of the thousands of bogus registry entries.  The client’s XP PC now experiences faster reboots as many of the false registry entries were removed. Microsoft support documents, KB893249 and KB914450, further address the problem from Microsoft’s perspective.

If you’re searching for New Orleans computer service or repair of your Microsoft based system or network, then call the Microsoft specialists at 504-469-6991. Onsite Computer Services, Inc. in New Orleans

You may also be interested in Onsite Computer’s Blog.

This New Orleans On-Site Computer Service post was provided by Eli Lucas. Eli can be reached at eli@onsitenola.com. Onsite Computer serves the Microsoft computing needs of small businesses throughout the Greater New Orleans area including Uptown, Lakeview, Broadmoor, Mid-City, Metairie, Jefferson, Kenner, Westbank, French Quarter, and the Warehouse District. Please visit our website for New Orleans Computer Service.


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