Onsite Computer Explains Microsoft CRM

April 24, 2008

Today, an Onsite Computer Services client in New Orleans voiced confusion regarding Microsoft Dynamics Customer Relationship Manager (CRM). CRM is not a new idea. The goal of CRM is to efficiently manage customers through the entire sales cycle – from initial contact, to the sale and post-sales process. Several software publishers have attempted to address the needs of CRM. The problem with most customer relationship software is they lack user-friendliness and efficiency. If a business is to successfully integrate a customer management program into its daily routine, the program should be an integral part of daily operations.

Microsoft addresses these concerns with their CRM offering. Microsoft Dynamics CRM is designed to work with a salesperson’s Outlook (email, contacts, and calendar). Everyone accesses Outlook for email on a daily basis. Instead of accessing a separate CRM program, Microsoft’s CRM is a seamless companion to Outlook. When a salesperson accesses their email, contacts, or calendar they are accessing their CRM.

There is a significant amount of information, including demos, at the Microsoft Dynamics CRM site. We invite your questions and comments. If you need assistance, then please contact Onsite Computer Services in New Orleans.

If you’re searching for computer consulting, repairs or service of your Microsoft based system or network in the New Orleans area, then call the knowledgeable, reputable Microsoft specialists at Onsite Computer Services, Inc. in New Orleans 504-469-6991.

You may also be interested in Onsite Computer’s Blog.

This New Orleans On-Site Computer Services post was provided by Eli Lucas. Eli can be reached at eli@onsitenola.com. On-Site Computer Services, Inc. serves the Microsoft computing needs of small businesses throughout the Greater New Orleans area including Uptown, Lakeview, Broadmoor, Mid-City, Metairie, Jefferson, Kenner, Westbank, French Quarter, and the Warehouse District.  Please visit our website at http://www.onsitenola.com.


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